Refund and Return Policy

1. Introduction

Pensionix values your satisfaction. This Refund and Return Policy outlines the procedures and conditions under which refunds may be issued for services provided by Pensionix. By using our services, you agree to the terms set forth in this policy.

2. Eligibility for Refunds

Refunds are generally considered under the following circumstances:

Cancelled Services: If you cancel a consultation or financial planning service at least 48 hours prior to the scheduled time.
Service Issues: If a service was not completed as expected due to circumstances within our control.
Refund requests must be submitted in writing and include all relevant details, including the date of purchase, service description, and reason for the refund request.

3. Non-Refundable Services

The following situations do not qualify for refunds:

Services that have already been rendered in full and confirmed as delivered to the client.
Cancellations made less than 48 hours before the scheduled service time.
Missed appointments without prior notice.

4. Process for Requesting a Refund

To request a refund:

Contact Our Support Team: Reach out to us via email or phone using the contact details below.
Provide Necessary Information: Include proof of purchase, service details, and a detailed explanation of the issue.
Review and Decision: We will carefully review your request and respond with a resolution. within 7 business days.

5. Refund Method

Refunds will be issued to the original payment method used at the time of purchase. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

6. Changes to This Policy

Pensionix reserves the right to update this Refund and Return Policy at any time. Any updates will be clearly communicated and displayed on this page. and will become effective upon publication.

7. Contact Information

If you have questions about this policy or need assistance with a refund request, please contact us:

Address: Olinda Rd, London N16 6TL, United Kingdom
Phone: +44 208 809 7677
Email: [email protected]