Privacy Policy

1. Introduction

Pensionix is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with UK laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

By using our website and services, you agree to the collection and processing of your personal data as outlined in this policy.

2. Information We Collect

We may collect and process the following types of personal information:

Personal Identifiable Information: Name, contact details, email address.
Financial Information: Data provided for consultation purposes, such as pension details.
Communication Data: Information you send to us via our website, email, or phone inquiries.
Technical Data: IP address, browser type, device information, and website usage analytics.

3. How We Use Your Information

We process your data for the following purposes:

To provide retirement consultation and financial planning services.
To respond to inquiries and offer customer support.
To improve website functionality and user experience.
To comply with legal obligations and regulatory requirements.
To communicate with you regarding our services and relevant updates.

4. Legal Basis for Processing Data

We process your data under the following legal bases:

Consent: When you provide us with explicit permission.
Contractual Necessity: When processing is required to provide our services.
Legitimate Interest: For service improvement and security measures.
Legal Obligation: To comply with regulatory and legal requirements.

5. Data Protection and Security

We take data protection seriously and implement appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse of your personal information. Security measures include:

Data encryption protocols.
Secure server storage and restricted access to personal data.
Regular monitoring and security audits.

6. Sharing Your Data

We do not sell or rent your personal data. However, we may share your information with:

Regulatory Authorities: If required by law.
Third-Party Service Providers: Assisting us in IT support, marketing, and payment processing.
All third parties are required to process your data in accordance with legal and contractual obligations ensuring security and confidentiality.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. When data is no longer needed, we securely delete or anonymize it.

8. Your Rights Under UK GDPR

Under UK GDPR, you have the right to:

Access – Request a copy of your personal data.
Rectify – Correct any inaccurate or incomplete data.
Erase – Request deletion of your data, subject to legal requirements.
Restrict Processing – Limit how we use your data.
Data Portability – Request transfer of your data to another provider.
Object to Processing – Withdraw consent at any time.
To exercise your rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies, and we encourage you to review them before providing any personal information.

10. Changes to This Policy

We reserve the right to update this Privacy Policy as necessary. Any changes will be posted on this page with an updated revision date.

11. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact us:

Address: Olinda Rd, London N16 6TL, United Kingdom
Phone: +44 208 809 7677
Email: [email protected]